Samespace is a live chat cloud solution that helps companies communicate and manage interaction with visitors in real time. This allows users to identify potential customers and manage customer interactions, as well as add notes and tags to customer information.
Samespace allows users to track campaign information, which includes the number of incoming calls, outgoing calls, chats, and average wait time. It also provides a summary of potential customer responses, including interested potential opportunities and callbacks.
Samespace allows managers to track operator performance based on the number of calls received, the average call processing time, and the number of leads converted. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place calls to service agents from the company's website.
2023-02-23 16:17:31: Samespace Smart Auto Dialer boosted Simplilearn’s productivity by 30%. Read the case study below. https://t.co/l10dZqjMhT Twitter
2023-02-20 16:17:28: Enjoy increased efficiency, better data management, and higher customer satisfaction. Choose Samespace for seamless integration with any CRM tool.
#CustomerService #ContactCenter #CRM #Samespace #Efficiency #CustomerSatisfaction #DataManagement https://t.co/BtExsygyyR Twitter
2023-02-15 16:17:07: Urban Company(previously known as Urban Clap) leveled up customer experience and drove a 50% increase in efficiency after using Samespace.
Deep dive how they were able to achieve this by reading here. https://t.co/sF7yC7tjsP Twitter
2023-02-11 16:17:04: “The way Samespace marries to CRMs is beautiful.” - Avis. Samespace gathers multiple data points and systems into one place. https://t.co/fW95HQ3hIG Twitter
2023-02-08 16:17:13: “As an organization, we have scaled a lot in the last 3 years and Samespace has had no issues adjusting to it.” - Simplilearn
See what else Simplilearn said. https://t.co/l10dZqjMhT Twitter
2023-02-02 16:17:04: Say goodbye to high costs of traditional on-premise contact centers. Learn how moving to cloud-based solution can save your business money & improve customer service. Experience the difference it can make for your business. #cloudcontactcenter #costsaving https://t.co/c3lyueGIH4 Twitter
2023-01-27 16:17:07: Samespace Studio allowed Endurance to achieve 65% faster ASA.
Read Here. https://t.co/0KYdVvSKDV Twitter
2023-01-24 18:17:08: Discover how Business Intelligence in Samespace allows teams to make conscious decisions and quickly identify root causes of customer problems. Find out how Samespace can benefit your business by contacting us. https://t.co/CohwCwob6a Twitter
2022-12-31 08:02:09: Happy New Year from Samespace! May this year bring you joy, success, and meaningful connections with others. We wish you all the best in reaching your goals and making the most of each day. Cheers to a bright and prosperous 2023! https://t.co/G1SDKlXXIf Twitter
2022-06-30 16:02:17: Did you know that 69% of consumers prefer to use chatbots for the speed at which they can help communicate with a brand.
With Samespace Studio you can build dynamic chatbots on a fly.
Learn More— https://t.co/wVzJF8XsuO
#Chatbot #Speed #CustomerExperience #CX Twitter
2021-08-04 05:10:27: Samespace | Humanizing the selling process Youtube
2021-07-01 06:00:25: Samespace | Powering Sales Through Artificial Intelligence Youtube
2021-04-26 11:10:24: Importance of being empathetic and metric driven | Samespace Youtube
2021-04-26 11:10:20: Importance of streamlining and creating effortless experience using automated channels | Samespace Youtube
2021-04-26 11:10:16: Technology as a vehicle that enables communications for customers | Samespace Youtube
2021-04-26 11:10:12: How has Covid-19 reshaped the customer behaviour? | Samespace Youtube
2021-04-26 11:10:08: Covid-19 and the CX Industry - Is flexibility the solution? | Samespace Youtube
2021-04-26 11:10:05: Covid-19 and the slow-burn of digital transformation | Samespace Youtube
2021-01-20 08:09:26: Samespace for Salesforce Youtube
2021-01-19 12:52:39: Full force of Salesforce Youtube
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