MessageBird is a cloud-based SMS marketing platform designed to help businesses engage with customers through a variety of channels including WhatsApp, voice chat, live chat and more. The platform enables organizations to track interactions and view customer information in a single platform.
MessageBird includes a flow builder that enables businesses to create automated workflows to automatically collect customer data, respond to inquiries, send confirmation messages, schedule appointments and optimize marketing and other operations.
The platform offers many features such as customizable emails, multi-user access, user profiles, drag and drop interface, and more. In addition, agents can use a centralized mailbox to track customer interactions and view reservations, order details, delivery status, and more.
MessageBird aims to modernize and simplify the overly complex customer communication space. As the leading cloud communications platform with its own carrier infrastructure, MessageBird connects over 15,000 enterprises with their customers through the world's fastest and most reliable SMS, voice and chat APIs.