Issuetrak
Languages:
English
Localization:
World
Designed for help desk and customer support staff, Issuetrak provides a solution that includes knowledge management and field service tools in addition to support modules.
Users of Issuetrak gain access to several different modules to enhance their support teams. With the help desk tool, staff can monitor current activities at all times, assign new issues based on preset preferences to anyone in the organization and define service level agreements and monitor compliance.
Users can also automatically audit, record, and link assets to specific users; and customize their own dashboards to only show relevant metrics.
Within the Customer Support feature, customers have the option to contact the support team or search a knowledge base and can submit service requests or check the status of an existing ticket from any web browser.
2025-04-23 12:45:02: Businesses AROUND THE WORLD Save on Operational Costs with Issuetrak Youtube
2025-04-22 17:30:08: 20+ YEARS WITH 50+ CUSTOMERS! Record Customer Service! Youtube
2025-04-21 14:45:02: The Software Chosen By Multi-State Regional Franchisee Operators! Issuetrak Youtube
2025-04-18 13:01:13: Construction Use Case with QR codes!! Issuetrak Help Desk Youtube
2025-04-17 21:00:47: CUSTOMER STORY Canada - Issuetrak for Help Desk Youtube
2025-04-15 20:47:06: TOP WAYS TO USE ISSUETRAK Complaint Site Demo Youtube
2024-10-28 20:09:24: Issuetrak: Best On-Premises Software is Here to Stay Youtube
2024-08-29 17:57:43: Guide to Quick Notes How Customers Level Up With Canned Responses Youtube
2024-03-21 16:01:05: NFA! Quick Notes in Issuetrak Youtube
2024-03-06 14:00:52: Issuetrak: The Best Jira Alternative Youtube
2023-04-06 18:01:26: The joy of hybrid work means that we all enjoy different views on our walks! From lakes to beaches, walking pads to downtown cityscapes, our team finds time to move! https://t.co/nz0HhFDEDtTwitter
2023-04-05 21:25:20: After 3 years of separation anxiety, we’re ecstatic to have office time together again. https://t.co/tLMYIAo9xrTwitter
2023-04-03 18:05:09: This is no April Fools Day prank! This is what unparalleled customer support looks like: calls answered in seconds and satisfaction scores consistently above 97% month after month! #AprilFoolsDay #CX #CSAT https://t.co/5fCdNuEFBrTwitter
2023-04-01 18:07:19: Setting up at our new headquarters in Virginia Beach has its own competition! Happy April Fools! From, Issuetrak. https://t.co/wWJuWIAK9aTwitter
2023-03-30 18:35:00: Receiving your feedback always puts a spring in our step!
#CustomerSatisfaction #CSAT #TechnicalSupport https://t.co/R9bfBp8FtBTwitter
2023-03-29 21:03:18: While we've enjoyed our time in Norfolk, we're excited for our new space in Virginia Beach! https://t.co/ec4hntAjVlTwitter
2023-03-28 18:01:01: Go-getters wanted! We’re looking for a TSA with an enthusiastic personality to join our team! Use your exceptional customer service and technical skills to assist our current and prospective customers. Apply at https://t.co/E3NKwP20GE now! https://t.co/iK6uA1vDV8Twitter
2023-03-24 17:10:14: The many faces of a humble help desk! Spare yourself the headache of manually fielding every request by switching to help desk software. https://t.co/kWOYEHH0vKTwitter
2023-03-23 20:04:15: Leave questions and comments here. We'll hold a Q&A at the end of the demo!Twitter
2023-03-23 20:00:35: Live Demo: Complaint Management for Healthcare https://t.co/5oOwWbeyGdTwitter
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