Languages:
English
Localization:
World
Designed for help desk and customer support staff, Issuetrak provides a solution that includes knowledge management and field service tools in addition to support modules.
Users of Issuetrak gain access to several different modules to enhance their support teams. With the help desk tool, staff can monitor current activities at all times, assign new issues based on preset preferences to anyone in the organization and define service level agreements and monitor compliance.
Users can also automatically audit, record, and link assets to specific users; and customize their own dashboards to only show relevant metrics.
Within the Customer Support feature, customers have the option to contact the support team or search a knowledge base and can submit service requests or check the status of an existing ticket from any web browser.
2024-10-28 20:09:24: Issuetrak: Best On-Premises Software is Here to Stay Youtube
2024-08-29 17:57:43: Guide to Quick Notes How Customers Level Up With Canned Responses Youtube
2024-03-21 16:01:05: NFA! Quick Notes in Issuetrak Youtube
2024-03-06 14:00:52: Issuetrak: The Best Jira Alternative Youtube
2024-02-23 14:00:21: Freshdesk vs Issuetrak: Help Desk & Customer Support Software Youtube
2024-02-22 20:13:12: Issuetrak vs. HappyFox: Help Desk Software Youtube
2023-10-06 15:11:27: Happy Manufacturing Day to wrap up Customer Service Week! Youtube
2023-09-26 14:50:17: Zendesk vs. Issuetrak Youtube
2023-09-21 20:44:49: How easy is it to set up issue tracking software? Youtube
2023-09-01 14:44:20: WHAT TO EXPECT When You Speak with Our Experts Youtube
2023-04-06 18:01:26: The joy of hybrid work means that we all enjoy different views on our walks! From lakes to beaches, walking pads to downtown cityscapes, our team finds time to move! https://t.co/nz0HhFDEDt Twitter
2023-04-05 21:25:20: After 3 years of separation anxiety, we’re ecstatic to have office time together again. https://t.co/tLMYIAo9xr Twitter
2023-04-03 18:05:09: This is no April Fools Day prank! This is what unparalleled customer support looks like: calls answered in seconds and satisfaction scores consistently above 97% month after month! #AprilFoolsDay #CX #CSAT https://t.co/5fCdNuEFBr Twitter
2023-04-01 18:07:19: Setting up at our new headquarters in Virginia Beach has its own competition! Happy April Fools! From, Issuetrak. https://t.co/wWJuWIAK9a Twitter
2023-03-30 18:35:00: Receiving your feedback always puts a spring in our step!
#CustomerSatisfaction #CSAT #TechnicalSupport https://t.co/R9bfBp8FtB Twitter
2023-03-29 21:03:18: While we've enjoyed our time in Norfolk, we're excited for our new space in Virginia Beach! https://t.co/ec4hntAjVl Twitter
2023-03-28 18:01:01: Go-getters wanted! We’re looking for a TSA with an enthusiastic personality to join our team! Use your exceptional customer service and technical skills to assist our current and prospective customers. Apply at https://t.co/E3NKwP20GE now! https://t.co/iK6uA1vDV8 Twitter
2023-03-24 17:10:14: The many faces of a humble help desk! Spare yourself the headache of manually fielding every request by switching to help desk software. https://t.co/kWOYEHH0vK Twitter
2023-03-23 20:04:15: Leave questions and comments here. We'll hold a Q&A at the end of the demo! Twitter
2023-03-23 20:00:35: Live Demo: Complaint Management for Healthcare https://t.co/5oOwWbeyGd Twitter
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