IntraService - Service Desk is a system. She automatiseret accepting applications and queries, and easily included in the process if you need to support external clients.

Functions and features IntraService:

- Accepting applications via e-mail, via your site and by phone.

- Set up notifications by Email and SMS.

- Interface with multiple languages.

- Organizational structure and knowledge base in the form of the tree.

- Import of the user database using Excel.

- The list of requests with statuses.

- Card application.

- Triage applications.

- Create categories and recording of bids in them.

- Option to attach files and screenshots.

- Indication of the period of performance.

- Auto-complete applications.

- Filtering and sorting of applications.

- History of changes.

- Service model with service classes.

- Creating schedules for employees.

- Escalating bids.

- Generation of reports.