Natural Language Processing (NLP) technology in Inbenta was integrated into Inbenta Enterprise Search for customer support and e-commerce.
Enterprise Search clears existing knowledge bases, frequently asked questions and help content. Inbenta also offers integration with Zendesk, Salesforce Desk, Service Cloud and other support services platforms and can receive requests in more than 25 languages.
Inbenta E-Commerce Search uses NLP technology to understand the meaning of a customer request. The search engine then retrieves information from the query, such as colors, sizes, prices, and product numbers, and returns related products and services.
In addition, the same technology can be applied to chat conversations and virtual assistants to provide users with a semantic search engine a more humane exchange.
2025-07-08 16:54:58: Make digital adoption easy with Inbenta Learn Youtube
2025-07-08 15:17:59: From $300 to $610 MILLION – Inbenta CEO Melissa Solis on resilience and results Youtube
2025-06-30 15:16:35: How BBVA used Inbenta AI to transform its customer service Youtube
2025-06-18 16:15:15: How to Drive Enterprise Transformation with AI: Lessons from the Past, Strategies for the Future Youtube
2025-05-02 15:14:08: Inbenta AI Platform Overview Youtube
2025-04-22 14:00:20: How businesses can implement AI effectively Youtube
2025-02-26 20:53:57: Integrating Learn & GenAI into Chat and Search Youtube
2025-02-26 20:24:03: How Inbenta AI delivers live chat translation Youtube
2025-02-26 19:57:07: Streamline transactions with Inbenta AI Chat Youtube
2025-02-26 19:23:41: How Inbenta AI understands natural language Youtube