Natural Language Processing (NLP) technology in Inbenta was integrated into Inbenta Enterprise Search for customer support and e-commerce.

Enterprise Search clears existing knowledge bases, frequently asked questions and help content. Inbenta also offers integration with Zendesk, Salesforce Desk, Service Cloud and other support services platforms and can receive requests in more than 25 languages.

Inbenta E-Commerce Search uses NLP technology to understand the meaning of a customer request. The search engine then retrieves information from the query, such as colors, sizes, prices, and product numbers, and returns related products and services.

In addition, the same technology can be applied to chat conversations and virtual assistants to provide users with a semantic search engine a more humane exchange.