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Samanage - это онлайн-система для упрощения процесса обслуживания IТ-отдела и управления IТ-активами.
Это облачная ITSM-структура, так же её называют сервисной IТ-службой, Help Desk. Это многопользовательская, облачная служба поддержки и управления активами.
Функции Samanage:
- Управление услугами.
- Управление проблемами.
- Управление изменениями.
- Управление контрактами.
- Портал самообслуживания.
- Управление активами.
- Service Desk.
- Сервисный каталог.
- База знаний.
- Интеграция электронной почты.
- Отчёты.
- API.
- SLA.
- Мобильный доступ.
- Инвентаризация оборудования.
- Инвентаризация программного обеспечения.
- ИТ-аудит.
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