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LiveHelpNow - программное обеспечение для поддержки чата в режиме реального времени, позволяющее агентам легко в режиме реального времени обрабатывать несколько запросов.
LiveHelpNow содержит в себе все каналы поддержки в одном решении: Live Chat, SMS-to-chat, Chat Bots, Управление электронной почтой, Управление базой знаний, Управление звонками VoIP, аналитика контакт-центра.
ПО позволяет анализировать желания и потребности Ваших клиентов с помощью удобной аналитической платформы со встроенной отчетностью. Можно также создавать настраиваемые опросы после чата, чтобы получить мнение клиента об операторе, сайте и др. Информационные панели колл-центра показывают, в чем преуспевают ваши агенты по обслуживанию клиентов, а где им нужно совершенствоваться.
Программное обеспечение Live Chat Agent доступно на многих языках, а перевод любых зарубежных запросов LiveChat производится автоматически в режиме реального времени.
Простой интерфейс Live Chat Support Suite позволяет обрабатывать запросы чата в тот момент, когда они отправляются на ваш веб-сайт, страницу Facebook, текст SMS и другие каналы.
2023-01-05 16:55:11: To make a connection by voice simpler than ever, we're is introducing Voice Chat. During a web chat conversation, the tool allows agents to seamlessly switch to a voice conversation with customers. Check out this upcoming feature: https://t.co/PcDxas4X0E Twitter
2023-01-03 16:55:13: To make a connection by voice simpler than ever, we're is introducing Voice Chat. During a web chat conversation, the tool allows agents to seamlessly switch to a voice conversation with customers. Check out this upcoming feature: https://t.co/PcDxas4X0E Twitter
2022-12-29 17:02:17: Call Deflection transfers a customer inquiry from one channel to another. The feature brings options to customers in terms of which communication channel to use that is more convenient at the time. Read more about how it can benefit your business: https://t.co/OuJ5YAADfO https://t.co/TuIm6QaHAp Twitter
2022-12-29 16:55:11: To make a connection by voice simpler than ever, we're is introducing Voice Chat. During a web chat conversation, the tool allows agents to seamlessly switch to a voice conversation with customers. Check out this upcoming feature: https://t.co/PcDxas4X0E Twitter
2022-12-28 17:02:18: Call Deflection transfers a customer inquiry from one channel to another. The feature brings options to customers in terms of which communication channel to use that is more convenient at the time. Read more about how it can benefit your business: https://t.co/OuJ5YAADfO https://t.co/TBdkk1M1ey Twitter
2022-12-27 17:02:09: Call Deflection transfers a customer inquiry from one channel to another. The feature brings options to customers in terms of which communication channel to use that is more convenient at the time. Read more about how it can benefit your business: https://t.co/OuJ5YAADfO https://t.co/lN4R2Ncjun Twitter
2022-12-26 16:55:13: To make a connection by voice simpler than ever, we're is introducing Voice Chat. During a web chat conversation, the tool allows agents to seamlessly switch to a voice conversation with customers. Check out this upcoming feature: https://t.co/PcDxas4X0E Twitter
2022-12-23 20:03:28: Call Deflection transfers a customer inquiry from one channel to another. The feature brings options to customers in terms of which communication channel to use that is more convenient at the time. Read more about how it can benefit your business: https://t.co/OuJ5YAADfO Twitter
2022-12-22 20:03:53: Call Deflection transfers a customer inquiry from one channel to another. The feature brings options to customers in terms of which communication channel to use that is more convenient at the time. Read more about how it can benefit your business: https://t.co/OuJ5YAADfO Twitter
2022-12-22 16:55:12: To make a connection by voice simpler than ever, we're is introducing Voice Chat. During a web chat conversation, the tool allows agents to seamlessly switch to a voice conversation with customers. Check out this upcoming feature: https://t.co/PcDxas4X0E https://t.co/RsMPFECzWn Twitter
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