Remedyforce
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O Remedyforce é um software de gestão de serviços construído na nuvem de aplicativos da Salesforce, oferecendo funcionalidades de relatórios, gestão de conhecimento, gestão de incidentes e de problemas. O software fornece um sistema de central de serviços para que os usuários possam gerenciar problemas e solicitações de serviço, ao mesmo tempo que acompanham dados e os apresentam com relatórios interativos.
O Remedyforce oferece uma plataforma com práticas recomendadas de ITIL integradas e capacidades de autoatendimento automatizadas que permitem aos agentes visibilidade sobre diferentes processos e equipes. A experiência do usuário na entrega de serviços é personalizada para cada função, fornecendo as informações-chave necessárias para cada cargo. Essa personalização permite que os funcionários acessem informações relevantes. O aplicativo possui uma estrutura social que permite aos usuários curtir, comentar e compartilhar diversas informações, incluindo relatórios e dados.
O Remedyforce minimiza conflitos e garante mudanças bem-sucedidas com detecção de colisões e análise de impacto. O marketplace do software oferece extensões e complementos com aplicativos como AutomationEdge, actionHub e Cloud Coach Projects.
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