Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. Key features of the solution include dashboards, charts, and reports, routing and assignments, and custom forms and fields.

Vivantio also offers incident management, problem management, change management which track workflow, and custom ticketing. Other applications include help desk, call center functionality, and knowledge management. The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. The solution offers client customer management that leverages business logic to automatically route, assign and prioritize tickets based on location, client and more. It also helps users create and manage service contracts.