Supportbench is a customizable, multichannel customer service platform for small and midsize businesses.

Supportbench gives agents one view of incoming support requests across all channels, the team’s workloads, case histories, articles, forum posts and more. Agents can also create unique views or personalized workflows.

Supportbench offers customizable SLAs that take timezones into consideration and include features such as workflow-triggers that ensure specific cases are sent to the right person in a timely manner.

Agents can also associate knowledge base articles to cases by linking them during a search or when sending to customers. Scheduling and task management features help organizations manage agents and their caseloads. Additional features for Supportbench include customer surveys, analytics, liquid templates, notifications and more.