Nectar Desk is cloud-based call center software for various industries.

The software offers a number of basic and advanced call center features, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automatic call distribution (ACD), call transfer, custom agent statuses, call analytics and more.

Nectar Desk's inbound call center tools include ACD, call groups, and skills-based routing to direct callers to the most appropriate department or agent. Call queues of unlimited length ensure that no caller receives a busy signal, and callers can request callbacks from the queue.

Automatic pop-ups give agents instant access to caller information, including company information, names, and phone numbers, during a call. Users can create their own agent statuses according to different business needs and use them to manage call queues. You can also track agent statuses and monitor status changes.

Outgoing and incoming calls can be recorded in Nectar Desk, and users can start and stop recording confidential conversations. Recordings are automatically saved to client activity logs, and users can listen to the saved recordings at any time.

Nectar Desk also includes an automated voicemail system that automatically generates machine-readable audio extensions from voicemail notifications and sends them to specified email addresses or lists along with written transcripts of the voicemail message.