Mojo Helpdesk is a cloud-based help desk solution that serves businesses of all sizes.

Mojo Help Desk allows users to set up automatic query replies, customizable email templates, and time tracking. It also offers a performance dashboard, storage management, and a knowledge base feature.

Mojo Helpdesk uses roles to determine what actions a user can perform. Unfortunately, Mojo doesn't offer the ability to customize roles, so you'll have to work with what's provided out of the box. Customers will be able to see the help center (FAQ and knowledge base), and if they are granted group access, they will be able to see any request submitted by their group (very useful when a customer has their own support team).

Agents are typical help desk-level users and have access to all tickets in the system, although you also have the ability to create restricted agents that only have access to the queues you designate. Restricted agent access to ticket queues is per-user, making this feature primarily suitable for smaller or limited-volume stores.

The Managers role adds the ability to change some settings and run reports, import and export customer or ticket information, manage users and groups, and define automation rules.