Interakt is a cloud-based customer relationship management (CRM) solution that serves enterprises of all sizes in various industries.
Interakt helps users capture leads. Existing leads can be imported into the system, segmented, and processed in real time. Interakt has a customer database where users can track customer sessions and activities. Each client has their own profile, where users can track their progress and group them into segments. Interakt also supports email automation, which includes customizable templates and sends automated marketing and transactional emails.
The live chat module is included in the solution. Users can attract new customers and provide live support for existing customers. Chat windows are customized and offline is offered.