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Aspect Zipwire provides cloud call center services, and its multi-channel inbound and outbound capabilities are designed for small enterprise-level organizations. Software functionality includes tools for managing sales, marketing and customer service.
The functions available in the solution are used for hybrid contact centers that operate through various channels. It uses skill-based agent routing to ensure that clients get the right agent with minimal retention. The outbound part allows users to manage campaigns and create agent workflows to improve overall efficiency and service.
Aspect Zipwire integrates with the CRM system so that customer interactions can be recorded and tracked in real time regardless of channel usage. Representatives who handle incoming calls benefit from alerts that refer to customer information in CRM. The report and analytics package controls call quality for agents and problem handling time. The web + mobile API integrates with mobile applications and web sites, so customers can initiate voice, text or video chat with contact center agents with one click.
2023-04-03 21:00:58: Proactive customer service relies on your agents; the right outbound technology empowers the people who use it, ensuring you have an agent-driven outbound strategy. Learn more in the blog:
https://t.co/AUJUzTNyfc
#ReshapingCX https://t.co/k3mBuWe56R Twitter
2023-04-03 19:01:21: We’re thrilled to announce that DJ Perry and Joseph Steinbronn have joined the Alvaria team, bringing with them nearly 30 years of combined experience in debt recovery and contact center technology. Join us in welcoming them on board! https://t.co/TRBBS5pNbi Twitter
2023-04-03 17:01:24: It’s Spring Break, and we’re spending our downtime watching some of the best on-demand content from Accelerate. Have you seen the Who Are You series with Colleen Sheley? Get full access to all streaming content on Accelerate. Register now:
https://t.co/h6XqJP75uO https://t.co/vF7GQBzN2j Twitter
2023-03-31 19:01:29: It’s not just your front-line agents that impact CX; exceptional back-office performance can also create positive results for your contact center, including reducing repeat contacts and increasing customer loyalty. Get the details in our data sheet:
https://t.co/gM8GjoiZQe https://t.co/pL6L9L8L6n Twitter
2023-03-31 17:01:21: It’s Spring Break, and we’re spending some of our downtime going Back to the Basics with Alvaria Performance from the Accelerate on demand library. Register now for unlimited access to all of our session replays:
https://t.co/h6XqJP75uO https://t.co/0xiOoeoOrx Twitter
2023-03-30 21:00:56: Employee engagement is not only good for employees; it's also good for business – and there are two critical pieces to building employee engagement that will continue to remain foundational. via Forbes
https://t.co/huitdpMUwq
#ReshapingCX Twitter
2023-03-30 20:30:16: How are you spending your Spring Break? We’re re-watching some of our favorite on-demand content from Accelerate, like The Evolving State of the Workforce. Watch it on demand, along with all our other videos, by registering for Accelerate:
https://t.co/h6XqJP75uO https://t.co/umsFc2Xf75 Twitter
2023-03-28 22:30:16: Thinking of cutting back on CX programs because of the economic outlook? Don’t do it. Many experts believe CX and brand loyalty are crucial to surviving a market crisis. via Fact Company
https://t.co/XPTYaPcN78
#ReshapingCX Twitter
2023-03-27 17:00:21: AI and Automation are all the rage these days, and they are valuable tools – but robotic processes simply don’t have the capacity to provide the skill and tact required once customers have exhausted digital options. Learn more in the blog:
https://t.co/BSvJWkj9RL
#ReshapingCX https://t.co/Bg2MLTRR7u Twitter
2023-03-24 17:01:08: Come see what’s happening in the Alvaria Community! #WeHeardYou wanted more – so come see how the Alvaria Community empowers you: more knowledge, self-service options, real-time access to peer-to-peer collaboration, product release information and more.
https://t.co/uH3zsj4xtm https://t.co/AppspTOrfb Twitter
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