Answerbase is the solution for companies of medium and corporate level who are looking for marketing automation and analytics, customer service and support and social CRM. The customer service and support module allows companies to solve their common problems by automating responses to repeated questions. This provides customers with a quick turnaround on important issues that may arise, which leads to less traffic for the support team and the client base, which can independently investigate issues.

Answerbase allows users to use the Q & A component with online sales, as potential customers can have any questions related to sales that can be answered directly on the product page. Existing issues are resolved immediately, and new questions can be redirected to the correct member of the sales team.

The database contains data and suggestions to users about what content they should create or any existing content that needs to be improved. The response database can be used in industry segments, including advertising, education, media and retail. Prices are given per month. Support is provided by e-mail and telephone.