Freshdesk is a Cloud-based customer support software and helpdesk ticketing system that assists customers over email, phone and social channels.

Track real-time support events, changes in status or priority and any details of the your tickets that occur in Freshdesk, powered by Woopra's unified Customer Profiles.

The Freshdesk+Woopra Integration empowers you to:

- Harness Woopra to track real-time support events, changes in status or priority and any details of the cases that occur in Freshdesk. Activities are automatically tracked directly within Woopra as custom events and can be used to generate analytics reports, create segmentation filters and more.

- Leverage Woopra’s Triggers to prioritize cases within Freshdesk based on a user’s engagement and other factors.

For example, a SaaS company might use this app to get a list of the most highly engaged trial users, by creating a segment for users who are on the trial, have opened at least two Freshdesk cases and have used the product more than six times!