With the integration of AskNicely and Freshdesk, you can automatically send an AskNicely survey when you close an order with Freshdesk.

With AskNicely and Freshdesk, account managers can see customer reviews on AskNicely and close their at-risk customer search loop. Use AskNicely workflows to work with and respond quickly to unsatisfied customers.

AskNicely can get custom field data from Freshdesk, which means that any of the dashboards in AskNicely can be filtered by data points that are relevant to your business. You can filter results by region, agent, product, in fact, any field in your Freshdesk contact record.