Integrating AskNicely with Kustomer makes it easy to launch surveys after customer interactions and automatically sends back their responses back to Kustomer so your team has all the information at their fingertips.

Through the integration, you empower your team to take action immediately and automatically create customer conversations when negative feedback is received.

When a customer responds to your AskNicely survey, their rating and any comments they leave will be sent back to Kustomer and a conversation will be automatically created based on the rules you choose. So, for example, you can choose to automatically create a conversation for any ill-wisher who has left a comment.