LogMeIn Remote Access and Support

What is LogMeIn Remote Access and Support?

LogMeIn Remote Access and Support is a suite of tools created to help businesses connect to, manage and troubleshoot computers, servers and mobile devices from anywhere. It focuses on secure remote access, powerful remote support and centralized endpoint management for distributed teams.
With LogMeIn Remote Access and Support, IT teams can connect to unattended machines, push updates, diagnose problems and guide users without needing to be physically present. Technicians see the remote screen in real time, can transfer files, run scripts and change system settings while keeping all activity under admin control. This makes it suitable for internal help desks, managed service providers and companies with hybrid or fully remote workforces that need stable access to critical systems around the clock.

What key features does LogMeIn Remote Access and Support offer?

• Remote access to devices
  LogMeIn Remote Access and Support enables secure connections to Windows, macOS and sometimes mobile devices, even when users are not present. Technicians can log in, perform maintenance, install software and resolve incidents without waiting for the end user.

• Unattended access and device groups
  Devices can be enrolled for unattended access and organized into groups by office, client, department or function. This helps IT teams quickly find the right machine and apply policies or updates to multiple endpoints.

• Enterprise-grade remote support sessions
  Support tools include in-session chat, screen sharing, multi-monitor support, system information, file transfer and the ability to restart and reconnect. Technicians can work on several sessions in parallel and escalate or transfer sessions when needed.

• Endpoint monitoring and management
  Administrators can monitor basic health indicators, apply patches, roll out software and run scripts across many endpoints from a central console. This reduces manual work and keeps devices closer to company standards.

• Access control and security policies
  LogMeIn Remote Access and Support includes role-based permissions, user groups, access logs and session recording options. Admins decide who can connect, to which machines and with what level of control, supporting compliance and internal security policies.

• Integration with help desk workflows
  Remote sessions can be tied into ticketing and help desk processes. Technicians launch support sessions from existing workflows and record session data back into their systems for better reporting and auditing.

When is LogMeIn Remote Access and Support most useful?

• Internal IT help desks for remote staff
  Companies with hybrid or remote employees use LogMeIn Remote Access and Support to fix issues on laptops and desktops without bringing devices into the office. This keeps employees productive and reduces shipping or on-site visits.

• Managed service providers supporting many clients
  MSPs use the remote access and endpoint management capabilities to oversee hundreds or thousands of client devices from one platform, providing proactive maintenance, patching and fast incident response.

• Multi-site organizations with shared infrastructure
  Businesses running servers, point-of-sale machines, kiosks or office workstations in different locations rely on unattended access to handle updates, diagnostics and emergency changes without sending technicians on-site.

• After-hours and emergency support scenarios
  LogMeIn Remote Access and Support helps teams respond to outages or urgent incidents outside business hours, connecting to critical systems quickly to investigate and restore service.

LogMeIn Product Family Overview

• Resolve – Unified endpoint management and RMM for MSPs and IT teams at scale.
• Rescue – Enterprise-grade remote support with advanced security and in-session tools.
• Pro – Simple remote access for small businesses and individual professionals.
• Central – Centralized control and monitoring for kiosks, POS systems, and desktops.
• GoToMyPC – Secure personal remote access to your own computer, files, and apps.

What benefits does LogMeIn Remote Access and Support provide?

LogMeIn Remote Access and Support cuts the time between a user reporting a problem and a technician actually working on the device. This reduces downtime and frustration for employees and customers. By centralizing control of endpoints and support sessions, it also lowers the number of separate tools IT teams need to manage.
Stronger governance is another benefit. Role-based access, activity logs and optional session recordings make it easier to prove who accessed what and when. This matters for audits, client contracts and internal policy enforcement. In addition, unattended access and bulk actions save time on routine maintenance, freeing IT staff to focus on higher-value work instead of repetitive manual tasks.

How do users experience LogMeIn Remote Access and Support?

End users typically experience LogMeIn Remote Access and Support as smooth support sessions: they receive a link or code, connect with a technician, and see their issue handled while watching the technician work. They do not need deep technical knowledge, and there is usually minimal software to install.

For IT staff, the experience centers on a unified console where they can view device lists, status, alerts and active sessions. Navigation focuses on quickly finding the right device, launching a remote session, and applying tools like file transfer, diagnostics or scripts. The combination of familiar desktop-style remote control and structured administration makes LogMeIn Remote Access and Support a practical backbone for modern IT support in distributed environments.