Languages:
English
Localization:
World
Helprace is a web system for customer service that combines a ticket system with help Desk.
Reference service has built in template responses, assignments and notes. Using triggers, you can manage support tickets.
Functions and features Helprace:
- The statuses of the tickets.
- Personalized messages.
- Help Desk, knowledge base and community.
- Collaborate on tickets.
- Notes, macros, triggers.
- History of tickets.
- Feedback.
- Questions, ideas, problems and more.
- Tags, search, and filters.
- Change properties of a ticket.
- Contextual search, and search suggestions.
- API.
2019-07-05 16:24:13: Customer retention is an imperative for any company hoping to become sustainable and profitable. Here's our list of tips, tricks and strategies: https://t.co/aamtgPDLfv #customerretention #retention https://t.co/lO6h4OoYii Twitter
2019-06-20 15:30:39: How do you create a knowledge base for customer engagement? How do you keep customers on your site for longer? Check it out here: https://t.co/VqOY1w2RwU Twitter
2019-05-27 11:12:29: Why We Love Customer Service Stories at Small Businesses: https://t.co/v0XGAEYmT9 #customerservice #custserv #smallbusiness #smallbusinesses Twitter
2019-05-15 17:29:55: A great #customer #appreciation #idea. Learn more: https://t.co/HENTSZYYKx https://t.co/IzeIfGnYE0 Twitter
2019-05-15 14:09:28: Hire for attitude train for skill? Here's our #customerservice #training guide designed to make life easier for #HR departments: https://t.co/wbvXyC1ECT Twitter
2019-04-30 16:16:07: Making Sense of Customer Loyalty: What is the Difference Between New & Return Customers? https://t.co/fNgYbcT3rD #customerservice #custserv #customerloyalty #brandloyalty Twitter
2019-04-11 10:32:11: 20 #ideas on better managing your customer service right now: https://t.co/ky1OucuRri #CustomerSuccess #customerservice Twitter
2019-04-09 11:37:21: Love gmail? But want something better? But still love gmail? You can still have your cake https://t.co/l3a9NVPGx6 #gmail Twitter
2019-04-02 11:22:03: Help Desk, Service Desk, Call Center… What’s the Difference? Is there any? #helpdesk
https://t.co/quRUYngfnZ Twitter
Alternatives
