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Communications Customer management Chat Help Desk

Languages: Deutsch English Español

Localization: World

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Certainly is a cloud-based chatbot for online stores and customer service centers.

The solution provides a chatbot with conversational artificial intelligence (AI) support for sales, marketing, human resources and management professionals and helps users automate interactions between support teams and customers.

Key features include adaptive conversational AI, zero-side data analytics, conversation tracking, push notifications, data analytics, and multi-channel support.

Certainly enables enterprises to run the Conversational AI assistant in their mobile app, messenger, or website. Different departments and individual specialists can also manage chats between human agent and AI bot. Certainly sends live email notifications to managers when a customer wants to contact a person.

Certainly supports chat in over 14 languages such as English, German, Spanish, Swedish, Danish and more. The solution also connects to web forms to track conversations and handle sensitive user data.

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