Live Agent is an online chat system and technical support. The service is designed to provide customer support via e-mail, chat, Facebook, Twitter, phone, forums.
The service includes support and chat: e-mail, departments, priorities, statuses, tags, rules, routing applications ready message templates for emails, monitoring web sites and stats, chat, integration with social services, feedback and contact forms, file sharing.
The features and functionality of Live Agent:
- Push notifications about new tickets or chats on the phone.
- Filters for organization applications.
- Tags, notes, and sections for each ticket.
- Spam filter.
- Knowledge base.
- Analytics.
- Hybrid applications.
- Automatic distribution of applications.
2023-04-06 09:27:43: Curious about how artificial intelligence will change the customer service game? We have something exciting in the works. Our new AI-based feature will be able to help you with perfect email reply suggestions based on your knowledge base articles. Stay tuned for more information. Twitter
2023-03-16 13:52:21: ⚡Ready to supercharge your customer support game?
?WhatsApp + ?LiveAgent integration is the answer! Deliver fast and exceptional support and take your customer experience to new heights.
✅Start your engines and enjoy a free 1 month trial! :
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2023-02-20 17:38:38: LiveAgent's new pricing is a match made in heaven for budget-conscious businesses.
⭐ Starting at $9 per agent/month, you can provide top-notch support without sacrificing your bottom line.
✅ Try LiveAgent for 30-days for free. No credit card needed. https://t.co/NbrauV85CH https://t.co/u9OBpu5VOO Twitter
2022-11-24 11:03:08: Black Friday is here! ? Enjoy our multi-channel ticketing system with 75% off for three months. Use code: BLACKFRIDAY75 at the checkout! https://t.co/lbhwBSYr8k https://t.co/9XpLQqFQj6 Twitter
2022-11-01 15:01:44: We are working on something. https://t.co/f4HhWQNd4A Twitter
2021-03-10 15:26:30: LiveAgent Product Tour Youtube
2020-10-02 14:48:24: Viber Integration Demo | LiveAgent Youtube
2020-10-02 10:17:48: Knowledge Base / Customer Portal Demo | LiveAgent Youtube
2020-09-25 08:54:21: Call Center Software Demo | LiveAgent Youtube
2020-07-15 11:24:14: How to Set Up and Use Your PipeDrive Integration | LiveAgent Youtube
2020-06-29 13:08:54: TeleCube + LiveAgent Integration Guide Youtube
2020-06-03 13:33:28: IVR & CALLBACK FEATURE DEMO | LiveAgent Youtube
2020-05-25 07:32:03: LiveAgent | Quick Help Desk Software Overview Youtube
2020-05-14 08:00:30: Ticketing Software Deep Dive Youtube
2020-05-12 12:39:36: LiveAgent: Ticketing Software Demo Youtube
Alternatives
Videos
Live Agent Integrations
