Zendesk – is a tool used to manage customer requests, which helps to ensure centralized management of such requests. Therefore, by using Zendesk you are able to see all customers and their requests in one place, as well as who and how solved particular questions.

Zendesk CRM integration allows creating a bigger picture of your customers’ profiles in Teamgate. In a contact card, you can see all customer requests and their statuses; by clicking on a particular request, it’s possible to see full communication history. You probably know how important the newest information is if you want to establish good relationships with your clients and to close deals faster.