Organizations using both Targetprocess for project management and Zendesk for customer support may need integration between the two tools to improve interactions between development teams, customers, end users, and service agents. Synchronization allows all team members to collaborate on common issues and bridge the gap between tools.

You will be able to reflect Zendesk requests (all at once or by filtering) in Targetprocess to provide the whole team with visibility of support activities, to submit problems to the development team, or to create a report using the powerful Targetprocess reporting engine.