Integration of WhatsApp with Kustomer will allow you to provide a personalized, efficient and easy service to your customers around the world.

WhatsApp conversations won't be isolated. Agents will be able to view all conversations across channels in the client's timeline. By logging all conversations on a timeline, Kustomer will provide a one-thread discussion of the topic and the associated context. Your agents and customers will be able to start a WhatsApp conversation and then switch to another channel as needed, continuing to propel the conversation forward, without the need for customers to repeat information and to avoid agent clashes.

Your team will know everything about a customer messaging via WhatsApp. All of your customer data, including transaction history, past conversations and other key information, will be available on the customer timeline. Agents can not only see this information, but also take action using data directly from the timeline.