Integration of Comm100 with twitter allows you to access all your social messages in one place, without having to log into each one every time.

Unlike twitter's own app, Comm100's social media tool lets your agents manage their inbox as they see fit with customizable views, tags, and filters to help them prioritize their work.

Some requests require further investigation before they can be resolved. With Comm100 Ticketing & Messaging, you can easily convert twitter requests to helpdesk tickets, get the help you need within your organization, and close the loop later, keeping accurate and shared notes along the way.