Thanks to Slack's integration with Smooch, every time a client contacts you through any messaging channel, Smooch will notify you through the Slack channel you specified. A dedicated Slack channel will be created for every customer who contacts you.

Consult and collaborate with your teammates inside Slack, then respond with a simple command with simple text or advanced formatting. Your responses are instantly delivered to the customer through the channel they sent you the message, for a seamless customer experience.