Nutshell CRM integration with ProProfs Chat allows you to track sales and also allows you to track team performance using chat transcripts. You will also be able to gain insight into visitor behavior and develop a strategy to help your operators provide excellent support.

You can use your purchase history to build a customer support strategy. It can also help operators understand different visitors and provide a personalized experience. You will also be able to use your chat history while providing real-time support.