Talkdesk integration with Microsoft Dynamics 365 brings together the capabilities of both platforms to improve efficiency, streamline operations, and provide customers with a more personalized service. Use Talkdesk call controls directly from within Microsoft Dynamics 365 and automatically sync data between the two systems.

Your agents will be able to instantly see the customer's key context, including the interaction history, as they handle the call, helping them tailor each conversation to the customer or prospect. With Click-to-Call, pop-ups and more, your agents have everything they need to stay focused and quickly resolve customer issues.