If you’ve got Intercom Respond, you can easily integrate with Facebook in just a few clicks.

Why integrate Facebook with Intercom?

We’ll route messages from Facebook to your team inbox in Intercom, keeping all of your customer communication in one place.
You can read, manage and respond to all private messages you receive directly from your team inbox.

Once you’ve integrated Facebook with Intercom, anytime someone sends you a private Facebook message, it will appear in your Intercom team inbox. You can quickly see if that message was originally sent from Facebook by checking the ‘Sent via’ information below your message.

How Facebook messages work

Only private Facebook messages will get sent to your team inbox. If someone posts a Facebook message on your wall it won’t appear in your team inbox.
When someone sends a message to your company Facebook page they will get designated as a lead in Intercom. You’ll only be able to see that person’s Facebook name and profile picture. We recommend asking for their email and adding it to their profile.