There is nothing worse than selling to a prospect who has a list of tickets waiting to be resolved by the support team. Of course, the scenario would be a lot different if you could see the tickets right in your CRM before reaching out to the prospect. You would engage in a more meaningful personalized conversation and show that you care about resolving the issue.

With the Freshdesk integration, you can view all your support tickets raised by each lead and contact, and track their progress and status, from within Freshsales. What’s more, you can even create tickets, add notes, assign support tickets to agents and change the ticket status, all without leaving the CRM.