With Freshdesk's integration with RingCentral, your Freshdesk cloud support team can easily retrieve incoming call and customer data from the RingCentral directory for faster and more efficient customer support.

Freshdesk will automatically create a support ticket upon completion of a customer call at RingCentral. All necessary customer details are attached.

Any new contact added to the RingCentral directory will automatically sync with Freshdesk's database and link to all existing tickets in the file.