Integrating ProProfs Chat with BigCommerce helps speed up the lead collection process by up to 80%. Help your customers by starting a chat at strategic moments with ready-made chat greetings. When you add chat to BigCommerce, operators get the opportunity to contact customers before they ask for help.

When you're offline, customers can still share their questions using the offline form. Offline customer questions are automatically saved in the form of requests (stored in the support service, which is built into ProProfs Chat), which you can contact when back online.