Kustomer's integration with Facebook Messenger will give your agents the flexibility and flexibility to deliver a personalized experience to every customer. By integrating Facebook with Kustomer, your agents can view and respond to Facebook Messenger conversations from the Kustomer platform.

When a new customer posts a private message to your Facebook page, Kustomer will create a new conversation on the customer's new timeline. If the message is sent by an existing customer, Kustomer will create a new conversation on the customer's existing timeline.

When a customer contacts your support team, Kustomer will display all relevant customer information such as purchase and interaction history, loyalty levels, and other user data in a single interface, eliminating the need to switch between multiple systems and allowing agents to deliver fast and scalable personalized support.