Sparkcentral is a cloud-based digital customer service platform that enables companies to design, scale, manage and streamline all customer conversations.

The platform helps businesses manage and combine large amounts of information from WhatsApp, Messenger, SMS and chats in apps or the Internet in one easy-to-use interface. Agents see the full picture in one email. The platform includes the Virtual Agent Framework, which enables AI-powered chatbots to interact with live agents in a way that delivers the highest agent performance and maximizes customer interactions.

Sparkcentral allows small and large companies around the world to reach out to customers and support them anywhere, anytime.

The history of correspondence with each client is stored in the application cloud from the first notification of the client to the last correspondence, so that the manager can always reconsider how well his agents serve clients.