Rev.io is a billing software and back office management solution designed for use by telecom service providers, cloud service providers, resellers, ISVs and private cloud companies.

Rev.io offers users customer relationship management (CRM) capabilities, including unified customer profiles that include customer names, contacts, service plans, PDF-attached invoices, orders, open support tickets, and more.

An online customer portal and Interactive Voice Response (IVR) phone system allows customers to request changes, make payments, submit support tickets, and more, both during and after business hours. Users can tag clients with special needs, allowing team members to identify those clients and provide appropriate support.

Rev.io allows users to track their inventory of both virtual and fixed hardware and includes a customer order fulfillment system, assignment, programming, testing, and mobile device shipment, whether individual orders or batches.

The built-in ticket system allows users to track customer issues and organize repairs with the ability to define custom workflows.