Comm100 Live Chat integration with Salesforce provides easy access to customer information right in the agent console and seamlessly syncs live chat data to your customer management system. It can help you provide consistent customer service and improve agent efficiency.

You can define what information is displayed in the Comm100 Agent Console for existing contacts in Salesforce. In addition, you can edit details directly in the agent console as needed. From here, you'll be able to update all visible fields in a contact form or an account creation form in Salesforce.