Integration of Comm100 Live Chat with Cisco
With Comm100 Live Chat integration with Cisco, you can access Comm100 directly from the Cisco Finesse Agent Desktop so your contact center agents can serve customers across all channels through a single interface.
You can customize which agents can access Comm100 in Cisco Finesse by linking agent profiles in Cisco UCCX / UCCE and Comm100. Once your agents are logged into Cisco Finesse Agent Desktop, they can start using the Comm100 without logging in again.
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