BlueFolder is a service management solution designed for small and medium enterprises that helps users manage work and personnel in the medical, manufacturing, operational and IT industries. The cloud-based solution centralizes the management of equipment, technicians and customers, including dispatching and scheduling, service requests, billing and reporting.

Technicians can access the system via BlueFolder Mobile and receive automatic electronic and text alerts. Integration with Google Maps helps team members get to the customer’s place at the right time. Users can also create and track equipment records for each customer and schedule regular maintenance.

The Service Request feature automatically tracks every action and change made to requests. The solution provides flexible planning and tracking of time, materials and expenses. Billing data can be exported to QuickBooks or FreshBooks, which reduces administrative costs.

Other features include work order management, CRM maintenance, equipment tracking, scheduling and assignments, and a customer portal. Prices are per month. Support is provided by email and phone.