Agiloft is a configurable platform that includes integrated applications for help desk, customer service, web self-service, knowledge management and contract management. It offers the ability to customize different aspects of the system, including custom workflows, business rules, teams, tables, fields and relationships, and user access permissions.

Agiloft offers a contract management solution that helps users to create, manage and store all sorts of documents and business contracts. It's customer support and helpdesk solution allows businesses to interact with customers and provide timely support to customer's queries. The workflow and project management feature allows team members to design custom workflows, communicate and collaborate on tasks and monitor project execution.

Customers can choose cloud-based or on-premise deployment. Agiloft integrates with many commonly used business applications and a full set of APIs facilitates integration with other systems. Legacy systems can be imported into the system while maintaining existing processes and data.