On each page, which is visited by the visitors, you need to set a counter that will allow the system Roistat to obtain data on the visitors. Will be immediately available functionality of promotivni (for tracking sales via the phone). The counter will set a cookie roistat_visit variable that will contain the ID of the visit.
The second step, you need to send a transaction in SugarCRM, adding to it the value of the cookie roistat_visit. We have developed a simple module for sending transactions is very easy to do.
Thus, when applying on the website will automatically create a new record in CRM to which is attached the identifier roistat_visit in a special box with name roistat. If the Manager accepts your order by phone, it may ask the code (display code is configured separately) and enter your code into the box.