Integration of ProProfs Help Desk with Microsoft Dynamics can help you find the right balance between sales and support operations. After integration, agents will be able to create cases in MS Dynamics without even leaving the ProProfs Help Desk toolbar. They will even be able to access previous cases and get a complete picture of past customer interactions.

Integration of MS Dynamics with ProProfs Help Desk allows your agents to add comments to the case, which are visible only within the company. Such comments are used to better work the case for other agents.