Elevio is a self-service training and customer support platform that helps users create and manage a knowledge base. It offers integrated content management tools and also allows users to import content from existing knowledge bases.

The software uses machine learning to suggest new keywords and topics that can be included in the knowledge base. Users can collaborate with colleagues, share workflows and drafts, and then publish the final content.

Elevio monitors how customers interact with the knowledge base, provides statistics and reports on chat usage, and allows users to use customer requests and comments to identify areas for improvement. The app has a tooltip that alerts users when content is out of date and offers update options.